RETURNS & EXCHANGES 

European Union

Returning your product is very easy and simple. You have fourteen (14) days from the date you received your order to make a return. Please make sure your items are returned new, unused and in the same condition, you received them. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 25€ applies. In domestic orders, a return fee 10€ applies. The return fee will be deducted from the refund. Once your return has arrived and processed you will be notified by email.

Want to make an exchange? Products purchased via our online store cannot be exchanged directly: please order a new product and return the original. The delivery of the new order is free. Once your return has arrived and processed you will be notified by email. We will refund the full cost of the product but a return fee 25€ applies. In domestic orders, a return fee 10€ applies. The return fee will be deducted from the refund. Returning the product to our Flagship Store in Helsinki is always free of charge. 

Xmas Gifts: We've extended our Returns Policy for Christmas 2019. Orders placed from 29 November 2019 – 24 December 2019 can be returned up until 08 of January, 2020.

Other Countries

If you are based outside of the European Union, you will have a right to request a return within fourteen (14) days of the receipt of your order. For returning your order, please contact customer care: onlineshop(at)minnaparikka.com or by phone +358447961182 (local toll shall apply). Please make sure your items are returned new, unused and in the same condition, you received them. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 30€ applies. The return fee will be deducted from the refund. Once your return has arrived and processed you will be notified by email.

Xmas Gifts: We've extended our Returns Policy for Christmas 2019. Orders placed from 29 November 2019 – 24 December 2019 can be returned up until 08 of January, 2020.

Want to make an exchange? Products purchased via our online store cannot be exchanged directly: please order a new product and return the original. The delivery of the new order is free. Once your return has arrived and processed you will be notified by email. We will refund the full cost of the product but a return fee 30€ applies. The return fee will be deducted from the refund. 

 

For further information about returns and exchanges please visit our Terms & Conditions.

 

HOW TO RETURN:

DHL Express worldwide

  1. Contact our customer care: onlineshop@minnaparikka.com, and we will create you a DHL return dispatch note. 

    Fill out the return form carefully. 
  2. Pack the item you want to return carefully by using the original shoe box and place it inside the original shipping bag, or by using another protective box. Make sure this filled out form is inside the package. ltems should be returned unworn and undamaged, as well as the original shoe box.
  3. Contact your local DHL customer service www.dhl.com and request a pick-up. Alternatively, you may go to www.dhl.com/en/express/shipping/find_dhl_locations.html to find a DHL Service Point Location to see your nearest DHL centers to drop off your shipment.
  4. Give the shipment and the DHL dispatch note to the DHL courier, or attach the note on the box. Orders outside the EU also require three copies of the commercial invoice.

     

    Postal Service (Only in Finland)

    1. Fill out the return form.
    2. Pack the item you want to return carefully by using the original shoe box and the original shipping bag, or another protective box. Make sure the filled out return form is inside the package.
    3. Write our return number on top of the package: 627256. Take the package to the Post office, and tell that it is a Minna Parikka Shoes Oy customer return. 

    Items should be returned in accordance with the above process and any additional instructions received from our customer care team. Please note that we will not cover any additional costs resulting from other delivery methods/options.

     

    Customer Service opening hours MON-FRI 09 AM – 5 PM, SAT-SUN - CLOSED.

    +358447961182
    onlineshop@minnaparikka.com