HOW TO ORDER / MY ACCOUNT
IS IT POSSIBLE TO ORDER BY EMAIL OR TELEPHONE?
Unfortunately, we do not accept orders by email or telephone.
WHY SHOULD I SET UP AN ACCOUNT?
By setting up an account with us you'll be able to enjoy the following benefits:
- track your orders
- review past orders
- save multiple address details
- check the balance of your online gift card
You can shop at Minna Parikka Online Shop also without creating an account.
I'VE FORGOTTEN MY USERNAME AND/OR MY PASSWORD. WHAT SHOULD I DO?
Your username is the email address you used to set up your account. If you have forgotten this email address you need to set up a new account.
To reset your password click FORGOT YOUR PASSWORD? on the login page. To reset your password you need to know the email address you set up the account with.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard. You can also choose to pay with PayPal. In Finland and Åland it's possible to pay via online banking or Klarna Part Payment / Klarna Account. More information on payment methods here.
WHICH COUNTRIES DOES MINNA PARIKKA SHIP TO?
We ship worldwide.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?
For information on delivery time and charges to your destination, view our delivery info.
HOW CAN I TRACK MY ORDER?
With your order confirmation, you will receive a tracking code for your order. Depending on the chosen delivery method you can track your order on DHL (www.dhl.com) or Finnish postal service (www.posti.fi) website.
EXCHANGE / RETURN
CAN I EXCHANGE OR RETURN MY ORDER?
Yes, you can. Exchange and return terms may vary between different countries. More information on exchanges and returns here.
HOW DO I EXCHANGE OR RETURN MY ORDER?
Information on how to exchange and return here.
HOW MANY TIMES CAN I EXCHANGE MY ITEM?
it's possible to exchange an item once without extra charges. More information on exchanges here.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
If the product has been returned according to our instructions, we will refund the full cost of the product excluding the original cost of shipping. Outside the EU the original shipping charges are non-refundable unless the product has been discovered faulty. If your order has been sent to a destination within the EU the original shipping costs will be refunded but a return fee applies. More information on returns here.
HOW DO I TAKE CARE OF MY MINNA PARIKKA’S?
Any minor imperfections, slight nuances, and variations in color are typical characteristics that identify the leather product as natural. This is a delicate article so we recommend avoiding contact with water and grease. To maintain the best appearance of your shoes, remember to protect your new purchase with protector cream or spray. There may be a slight release of color on contact with other, light-colored, items of clothing or details. The product should be stored in its original packaging or dustbag away from light, heat and radical temperature changes.
Leather-soled shoes will eventually need to be re-soled, depending on the conditions in which you wear them. We strongly recommend you to consult a professional in leather care or a shoe mender for specific care advice.
Nappa leather must be treated with good quality protector before use to keep it soft and shiny.
Any marks or dirt can be removed by polishing the affected area with a soft cloth and good quality shoe cleaner cream.
Delicate suede leather should be well protected with protection spray.
With suede brush or sponge, it’s easy to remove any dust or dirt.
Take special care of patent leather to avoid scratching the surface of your shiny shoes.
Treat patent leather only with special products designed for patent leather. Store the shoes individually in dustbag and away from dark color releasing materials.
To keep your glitter shoes sparkling, we do not recommend to use any shoe care products for this textile based synthetic material.
To avoid any scratches or natural loss of glitter, please store the shoes individually in a dust bag.
Textile must be treated with protection spray before use.
The protective coating makes it easier to remove any dust or dirt from the surface and it will make your shoes look like new for longer.
We do not recommend to use any protectors on the fur.
If your shoes get caught in rain, let the fur dry and after it is dry, gently brush it to fluff the fur.