RETURNS & EXCHANGES

 

European Union

Returning your product is very easy and simple. You have fourteen (14) days from the date you received your order to make a return. Please make sure your items are returned new, unused and in the same condition, you received them. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 25€ applies. In domestic orders, a return fee 10€ applies. The return fee will be deducted from the refund. Once your return has arrived and processed you will be notified by email.

Want to make an exchange? Products purchased via our online store cannot be exchanged directly: please order a new product and return the original. Once your return has arrived and processed you will be notified by email. We will refund the full cost of the product but a return fee 25€ applies. In domestic orders, a return fee 10€ applies. The return fee will be deducted from the refund. Returning the product to our Flagship Store in Helsinki is always free of charge.

 

Other Countries

If you are based outside of the European Union, you will have a right to request a return within fourteen (14) days of the receipt of your order. For returning your order, please contact customer care: onlineshop(at)minnaparikka.com or by phone +358447961182 (local toll shall apply). Please make sure your items are returned new, unused and in the same condition, you received them. If the product has been returned according to our instructions, we will refund the full cost of the product but a return fee 30€ applies. The return fee will be deducted from the refund. Once your return has arrived and processed you will be notified by email.

Want to make an exchange? Products purchased via our online store cannot be exchanged directly: please order a new product and return the original. Once your return has arrived and processed you will be notified by email. We will refund the full cost of the product but a return fee 30€ applies. The return fee will be deducted from the refund. 

 

For further information about returns and exchanges please visit our Terms & Conditions.

 

HOW TO RETURN:

DHL EXPRESS WORLDWIDE

1. Provide a return notice to our customer care by email or phone.
2. Fill out the return form and make sure you have the DHL return dispatch note from the package of your original order.
3. Pack the item you want to return carefully by using the original shoe box and the original shipping bag, or another protective box. Make sure the filled-out return form is inside the package.
4. Contact your local DHL customer service www.dhl.com and request a pick-up. Look for the Task Center on the right side of the page.
Click the Request pick-up to schedule online pick-up and select for eReturn.
Alternatively, you may go to https://locator.dhl.com to find a DHL Service Point Location to see your nearest DHL centers to drop off your shipment.
5. Give the shipment and the DHL dispatch note to the DHL courier. Orders outside the EU also require two copies of a commercial invoice.

 

POSTAL SERVICE (Only in Finland)

1. Provide a return notice to our customer care by email or phone.
2. Fill out the return form and make sure you have the Postal Service return dispatch note from the package of your original order.
3. Pack the item you want to return carefully by using the original shoe box and the original shipping bag, or another protective box. Make sure the filled out exchange/return form is inside the package.
4. Attach the dispatch note on the top of the package.
5. Take the package to the nearest Post Office.

Items should be returned in accordance with the above process and any additional instructions received from our customer care team. Please note that we will not cover any additional costs resulting from other delivery methods/options.

Customer Service opening hours MON-FRI 09 AM – 5 PM, SAT-SUN - CLOSED.

+358447961182
onlineshop@minnaparikka.com