RETURNS AND EXCHANGES


Returning and exchanging your product is very easy and simple. You have fourteen (14) days from the date you received your order to return or exchange. Please make sure your items are returned new, unused and in the same condition you received them.


Items can be exchanged once with complimentary shipping charges but if you are based outside the EU you will need to pay taxes and duties on the exchange. Please be aware that outside Finland you can exchange an item only for another one with the same or lower price as the original order. When returning an item a return fee may apply depending on your location. Please check the possible return fee from our Terms and Conditions.


HOW TO RETURN/EXCHANGE:

UPS (United Parcel Service)

1. Provide a return/exchange notice to our customer care by email or phone.
2. Fill out the exchange/return form and make sure you have the UPS return dispatch note from the package of your original order.
3. Pack the item you want to return carefully by using the original box and protective paper. Make sure the filled out exchange/return form is inside the package.
4. Contact your local UPS customer service www.ups.com and request a pick up suitable for your timetable.
5. Give the package and the UPS dispatch note to the UPS employer.

POSTAL SERVICE (Only in Finland)

1. Provide a return/exchange notice to our customer care by email or phone.
2. Fill out the exchange/return form and make sure you have the POSTAL SERVICE return dispatch note from the package of your original order.
3. Pack the item you want to return carefully by using the original box and protective paper. Make sure the filled out exchange/return form is inside the package.
4. Attach the dispatch note on the top of the package.
5. Take the package to the nearest Post Office.


Items should be returned in accordance with the above process and any additional instructions received from our customer care team. Please note that we will not cover any additional costs resulting from other delivery methods/options.


For further information about returns and exchanges please see our Terms & Conditions.


Please make your exchange item enquiries by email onlineshop(at)minnaparikka.com or phone +358 9 667 554. Customer care opening hours: MON-FRI 10am – 6pm, SAT 10am – 5 pm, SUN – CLOSED (UCT +2).