HOW TO ORDER / MY ACCOUNT

 

IS IT POSSIBLE TO ORDER BY EMAIL OR TELEPHONE?

Unfortunately we do not except orders by email or telephone.

 

WHY SHOULD I SET UP AN ACCOUNT?

By setting up an account with us you'll be able to enjoy the following benefits:

- track your orders
- review past orders
- save multiple address details
- check the balance of your online gift card

You can shop at Minna Parikka Online Shop also without creating an account.

 

I'VE FORGOTTEN MY USERNAME AND/OR MY PASSWORD. WHAT SHOULD I DO?

Your username is the email address you used to set up your account. If you have forgotten this email address you need to set up a new account. 

To re-set your password click FORGOT YOUR PASSWORD? on the log in page. To re-set your password you need to know the email address you set up the account with.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard. You can also choose to pay with PayPal. In Finland and Åland it's possible to pay via online banking or Klarna Part Payment / Klarna Account. More information on payment methods here.

 

DELIVERY

 

WHICH COUNTRIES DOES MINNA PARIKKA SHIP TO?

We ship worldwide.

 

HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?

For information on delivery time and charges to your destination, view our delivery info.

 

HOW CAN I TRACK MY ORDER?

With your order confirmation you will receive a tracking code for your order. Depending on the chosen delivery method you can track your order on UPS (www.ups.com) or Finnish postal service (www.posti.fi) website. 

 

EXCHANGE / RETURN

 

CAN I EXCHANGE OR RETURN MY ORDER? 

Yes you can. Exchange and return terms may vary between different countries. More information on exchanges and returns here.

 

HOW DO I EXCHANGE OR RETURN MY ORDER?

Infromation on how to exchange and return here.

 

HOW MANY TIMES CAN I EXCHANGE MY ITEM?

it's possible to exchange an item once without extra charges. More information on exchanges here.

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

If the product has been returned according to our instructions, we will refund the full cost of the product. Outside the EU the original shipping charges are non-refundable unless the product has been discovered faulty. If your order has been sent to a destination within the EU the original shipping costs will be refunded but a return fee applies. More information on returns here.